FREQUENTLY ASKED QUESTIONS

FRAMING & PRINTS

WHAT IS GLICLEE PRINTING?

So what is giclee printing? Giclee printing is a sophisticated digital printing technique renowned for its ability to reproduce high-quality fine art and photographic prints with exceptional accuracy and longevity. Derived from the French word 'gicler,' meaning 'to spray,' Giclee utilises advanced inkjet technology to create detailed and vibrant prints. Employing archival-grade pigment inks and high-quality substrates, Giclee printing ensures remarkable colour accuracy, sharpness, and longevity, faithfully capturing the essence and intricacies of the original artwork.

WHAT TYPE OF PAPER DO YOU USE?

All our prints are produced on a Smooth 260gsm Fine Art Paper. This is the perfect material that not only looks good, but offers longevity, limits fade overtime, and allows the image colours to stand out.

WHAT MATERIALS ARE YOUR FRAMES MADE OF?

We use sustainably sourced Tasmanian Oak, available in raw and white finishes, ensuring both aesthetic elegance and environmental responsibility.

HOW BIG ARE THE FRAME FACES?

Our frames feature a 20mm wide face, providing a balanced and refined look to complement our wall art prints of Australian Landscapes.

WHAT GLASS IS USED IN YOUR FRAMES?

We use plexiglass to ensure a cost effective solution and it is has the highest rating for a safe transportation and delivery.

WHAT ARE THE SIZES OF YOUR PRINTS?

We offer three material variations and four different sizing options for our landscape and portrait prints.

Our finished frame sizes are below, which include the print, border and frame.

MATERIAL OPTIONS:

  • Raw Oak
  • White Oak
  • Unframed

FRAMED SIZES:

  • MEDIUM - 460 x 634mm (around A2)
  • LARGE - 634 x 880mm (around A1)
  • STATEMENT - 880 x 1228mm (around A0)
  • HERO - 1000 x 1500mm (around 2A0)

UNFRAMED SIZES:

  • MEDIUM - 420 × 594mm (A2)
  • LARGE - 594 × 840mm (A1)
  • STATEMENT - 840 × 1188mm (A0)
  • HERO - 960 x 1460mm (2A0)

SHIPPING & PRODUCTION

WHAT ARE YOUR PRODUCTION TIMES?

Print-only orders require up to 7 days, while print and frame orders take up to 3 weeks. Whilst we are consistently producing your prints earlier, we recommend you use this as your basic order turnaround time. Please remember to keep in mind the shipping times are then added onto this once we send out your print. More information on shipping is below.

WHAT ARE YOUR SHIPPING TIMES?

We primarily dispatch our orders using Australia Post, while larger orders are shipped through local couriers such as Aramax and TNT. Every order is fully trackable, offering complete visibility of its delivery progress and will be emailed to you once it has gone through production.

WHAT IS YOUR SHIPPING GUARANTEE?

We track every time we send from our studio. In the unlikely event that an item is damaged or lost during transit, we'll reprint and ship it at no extra cost to you. Please note: In order for us to replace a damaged item, we must have photo evidence of damage to the exterior packaging and of the damage to the print. This must be sent to us within 24hrs of receiving the damaged order as we need to stick to the guidelines set by our courier services. If you need to make a claim, please notify us at info@explorebymore.com with your order number, name and photographic evidence (3-5 images is preferable). 

DO YOU OFFER RETURNS & REFUNDS?

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DO YOU OFFER INTERNATIONAL ORDERS?

Presently, we ship print-only orders and rolled canvas prints internationally. Framed prints are not shipped internationally at this stage but is something we are actively working on.

GENERAL

DO YOU CHARGE GST IN AUSTRALIA?

Yes, all our prints framed and unframed is inclusive of Goods & Services Tax (GST).

WHAT IS YOUR RETURNS POLICY?

All our wall art prints are custom made, and due to this nature we are unable to offer returns or refunds due to change of mind. You can review our full Returns & Refund Policy here. If your item arrives damaged, please get in contact with us immediately and we will arrange a replacement straight away. Refer to our Shipping Guarantee here.

DO YOU OFFER WHOLESALE PARTNERSHIPS?

Yes, we're looking to partner with interior stylists and studios who are interested in expanding their collection of prints. Please reach out and we can provide a rate card for wholesale pricing.